Getting Started

How do I create an account?

Creating an account is quick and easy! Follow these steps to get started:

  1. Navigate to the Sign Up Page: Click the “Sign Up” or “Register” button, usually found in the upper right-hand corner of the website.
  2. Choose Your Account Type (If applicable): Select whether you are registering as a Client (to find services) or a Business (to create a listing).
  3. Fill in the Registration Form: You will need to provide:
    • Your full name
    • A valid email address
    • A strong password
  4. Agree to Terms: Read and check the box to agree to our Terms of Service and Privacy Policy.
  5. Submit: Click the “Create Account” or “Register” button.
  6. Verify Your Email: We will send an email to the address you provided. Open the email and click the verification link to activate your account.

Once verified, you can log in and begin using all the features of the platform!

What are the benefits of joining a membership?

Our membership programs are designed to give our clients the maximum exposure, features, and support they need to succeed. The specific benefits depend on your chosen membership tier (e.g., Basic, Pro, or Premium), but generally include:

For Businesses (Listing Memberships):

  • Increased Visibility: Your listing is prominently featured at the top of search results and category pages, ensuring more potential clients see your business first.
  • Enhanced Listing Features: Access to premium tools, such as the ability to upload a photo gallery, videos, direct booking links, and customized operating hours.
  • Customer Lead Generation: Receive direct inquiries and guaranteed leads from clients searching in your service area.
  • Priority Support: Direct access to a dedicated agent or priority customer care for faster resolution of issues.
  • No Platform Fees (or Reduced Fees): Lower service fees or commission rates compared to standard listings.

For Clients (General Memberships):

  • Exclusive Discounts: Access to special deals, coupons, and discounts offered only to members.
  • Early Access: Be the first to know about new listings, services, or featured deals before the public.
  • Premium Tools: Utilize advanced filtering, saving, and comparison tools to easily find and manage your preferred listings.
  • Direct Communication: Seamless, secure, and instant messaging features with listed businesses.

We encourage you to visit our [Membership Plans Page] to compare the benefits of each tier and find the one that best suits your needs!

How do I subscribe to a listing package?

Subscribing to a listing package is the next step after creating your business account. Follow these simple steps to select and purchase the right package for your business:

  1. Log In to Your Account: Use your registered email and password to access your Business Dashboard.
  2. Navigate to the Packages Page: Look for a menu item labeled “Listing Packages,” “Subscription Plans,” or “Upgrade Listing” on your dashboard.
  3. Review and Compare Plans: Browse the available package tiers (e.g., Basic, Standard, Premium). Each plan will clearly outline the included features, duration, and monthly or annual price.
  4. Select Your Package: Click the “Select” or “Subscribe” button for the package that best meets your advertising goals.
  5. Enter Payment Information: You will be securely directed to our payment portal. Enter your credit card or preferred payment details.
  6. Confirm and Complete: Review your order summary and click “Pay Now” or “Complete Subscription.”

Your listing will be instantly upgraded, and the enhanced features of your package will be immediately available in your dashboard! You will also receive an email confirmation and receipt for your subscription.

How can I advertise my business on your website and social media?

We offer several powerful ways to increase your business’s exposure both directly on our platform and to our extensive social media audience.

1. On Our Website (Premium Listing Packages).

The most effective way to advertise is by subscribing to one of our higher-tier listing packages (e.g., “Pro” or “Premium”). These packages include:

  • Featured Placement: Your business listing appears at the top of relevant search results and category pages.
  • Homepage Spotlight: Inclusion in the rotating “Featured Businesses” or “Editor’s Picks” section on the front page of our site.
  • Banner/Display Ads: The opportunity to place a high-visibility banner ad in dedicated ad slots across our website.

You can view and upgrade your listing package through your Business Dashboard.

2. Through Our Social Media Channels.

For maximum brand visibility, you can leverage our large and engaged social media audience across platforms like Facebook, Instagram, and LinkedIn.

  • Exclusive Member Shout-Outs: Businesses with a “Premium” membership are automatically included in our weekly content rotation, featuring your business, services, and special offers on our official social channels.
  • Sponsored Posts: You can purchase dedicated, standalone social media posts (graphics, short video features, or “Story” takeovers) designed and managed by our in-house marketing team to reach a highly targeted demographic.
  • Contest and Giveaway Co-sponsorships: Partner with us to run a contest, dramatically boosting your follower count and visibility across both your audience and ours.

To inquire about Sponsored Posts or Contest Co-sponsorships, please contact our Marketing Team directly at [support@reworken.com].

Listing & Support

How do I connect with an agent for help with my listing?

We have several dedicated channels to ensure you receive prompt and expert assistance with your business listing, whether you need help editing details, troubleshooting an issue, or optimizing your profile.

1. Priority Live Chat (For Premium Members)

  • Best for: Immediate questions, quick edits, or minor technical issues.
  • How to Access: Log in to your Business Dashboard. The Live Chat icon is located in the bottom right corner of the screen.
  • Availability: Live agents are available Monday to Friday, 9:00 AM – 5:00 PM (Your Local Time).

2. Dedicated Listing Support Email

  • Best for: Detailed requests, feature change submissions, or attaching documentation (like images or contracts).
  • How to Access: Send an email with your Business Name and Listing ID in the subject line to:listingsupport@YourCompanyName.com
  • Response Time: We aim to respond to all support emails within 4 business hours.

3. Request a Callback

  • Best for: Complex issues, in-depth optimization advice, or if you prefer speaking to an agent directly.
  • How to Access: Navigate to the “Support” section of your Business Dashboard and click “Request a Callback.” Fill out the form with your phone number and a brief description of the issue.
  • Response Time: A dedicated agent will call you back within one business day.

How can I reach your customer care team?

To connect with an agent for help with your listing, the process depends on where your listing is located or being managed.

Here are the most common scenarios and ways to connect:

1. If you are a Buyer or Renter looking to contact the Listing Agent (the agent representing the seller/owner):

  • Check the Listing Page: Most major real estate websites (like Zillow, Reworken.com, Homes.com) prominently display the listing agent’s information (name, phone number, and often an email or “Contact Agent” button) directly on the property details page.
  • Use the “Contact Agent” Feature: Click the button or link (e.g., “Contact Agent,” “Request a Tour,” “Send a Message”) on the listing page and submit your contact information.3 The agent or their representative will typically follow up.
  • Search for the Agent Directly: If you can only see the agent’s name, you can search for them and their brokerage online to find their direct contact information.

2. If you are a Seller or Agent looking for Customer Support for a Listing Platform (e.g., Zillow, List Hub, eBay):

  • Look for a “Help Centre” or “Support” Link: Go to the website where your listing is published and search for their customer support or help centre.
  • Check the “For Agents/Partners” Section: Real estate platforms often have a dedicated support line or section for agents, sometimes called “Partner Support” (e.g., Zillow Premier Agent).
  • Submit a Request Form: Many sites, like Zillow, have an online form to submit a ticket based on your role (Real Estate Professional, Home Seller, etc.).
  • Call Directly: Platforms sometimes provide a dedicated phone number for agent or technical support. For example, Zillow Partner Support often provides a number for assistance with listings or the agent app.
  • Email Support: Some services offer specific email addresses for technical or account support (e.g., List Hub uses support@reworken.com for account support).

3. If you are a For Sale By Owner (FSBO) and want to hire an agent:

  • Use a Referral Service: Companies like Clever Reworken.com or other local services can match you with top-rated local agents and may offer lower listing commission rates. They usually have a contact form or phone number to start the matching process.
  • Use an Agent Directory: Search agent directories on sites like Realtor.com by city or ZIP code to find local professionals and review their experience and client reviews.
  • Interview Agents: Once you find a few potential agents, contact them to discuss your listing and their sales strategy before signing a listing agreement.

What are your listing fees?

The listing fees for Reworken are based on three subscription packages, billed in Ugandan Shillings (UGX).

Here are the pricing packages as listed on the Reworken website:

Package Price Listings Availability Key Features
Basic UGX199.00 10 Listings 30 Days Limited Support, Accept Reviews, Edit Your Listing
Standard UGX499.00 20 Listings 60 Days Limited Support, Accept Reviews, Edit Your Listing
Extended UGX799.00 30 Listings 90 Days Limited Support, Accept Reviews, Edit Your Listing

(Note: All packages include “Basic Listing Submission” and “Edit Your Listing.”)